URBAN RHINO RETURN POLICY
If you received your online order and aren't completely in love with it, you are welcome to return it within 30 days of the ship date for a refund (less shipping charges) or exchange. The merchandise must be unworn and cannot be damaged in any way. We will send you an email as soon as your return has been received and is processed. Please provide your full name, mailing address, email, order number and instructions / reason for return.
Please note, returns will not be accepted for the Jewelry Making Subscription Boxes or the liv and viv Subscription boxes. If you receive a damaged item, please contact us as soon as possible so we can resolve the issue.
For any additional questions, please email us at
Urban Rhino does not provide pre-paid shipping labels for returns but we recommend using a trackable and/ or insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Urban Rhino Returns
4331 Arrowhead Lane
Columbus, IN 47203